SetSupervisorReview

[POST] .../v1/ticket/setsupervisorreview

Sets a supervisor review for a CRM ticket. Use this method when a supervisor evaluates the handling quality of a CRM ticket. The method requires the ticket review schema, validates the ticket, 1.5 review_score range, saves score/comment/current user/date, writes an action log record and returns row_affected with the ticket id. The request body is required; id must be positive and review_score must be from 1 to 5. A later call can replace the supervisor review and updates supervisor_review_user_id and supervisor_review_date. The caller must have CRM ticket supervisor-review permission; missing body, invalid id or score, unsupported database schema, missing ticket, denied ticket ACL, database errors, transaction failures and action-log errors are returned as HTTP 200 ErrorResult business errors.

Request Parameters

Request Example

{
  "id": 610,
  "review_score": 5,
  "review_comment": "Operator followed the script and resolved the issue"
}

Response Parameters

Response Example

{
  "ok": true,
  "result": {
    "row_affected": 1,
    "ids": [
      610
    ]
  }
}