Ticket models.
| Name | Type | Description |
|---|---|---|
| audio_recording_file_id | Int64 | Linked audio recording file ID. |
| channel_id | Int64 | Channel ID. |
| chat_id | String | Ticket chat UUID. Maximum length is 36 characters. |
| client | Client | Nested client object. |
| client_id | Int64 | Client ID. |
| client_sentiment_comment | String | Client sentiment score comment. |
| client_sentiment_date | Int64 | Date when the client sentiment score was set, as Unix time in seconds. |
| client_sentiment_score | Int32 | Client sentiment score set by the responsible operator. |
| client_sentiment_user_id | Int64 | ID of the user who set the client sentiment score. |
| created_date | Int64 | Creation date as Unix time in seconds. |
| created_user_id | Int64 | ID of the user who created the record. |
| description | String | Ticket description. |
| description_mentions | Array of CommonMention | User mentions in description. Returned when include_mentions is true. |
| direction | String | Ticket direction: Inbound or Outbound. Allowed values: Default, Inbound, Outbound. |
| external_dialog_id | String | External dialog ID. Maximum length is 150 characters. |
| fields | Array of FieldValue | Custom field values. |
| first_response_date | Int64 | First response date. |
| first_response_due_date | Int64 | First response SLA due date. |
| id | Int64 | Ticket ID. |
| last_update | Int64 | Last update date as Unix time in seconds. |
| missed | Boolean | Indicates whether the request was missed. |
| participant_user_ids | Array of Int64 | Ticket staff participant IDs. |
| rating | Int32 | Rating. |
| rating_comment | String | Rating comment. |
| resolve_due_date | Int64 | Resolution SLA due date. |
| resolved_date | Int64 | Close date. |
| responsible_user_id | Int64 | Responsible user ID. |
| sla_breached | Boolean | Indicates whether the SLA was breached. |
| sla_breached_date | Int64 | SLA breach date. |
| status | String | Ticket status: Open, Closed, WaitingClient, or WaitingStaff. Allowed values: Default, Open, Closed, WaitingClient, WaitingStaff. |
| subject | String | Ticket subject. Maximum length is 300 characters. |
| supervisor_review_comment | String | Supervisor review comment. |
| supervisor_review_date | Int64 | Date when the supervisor review was set, as Unix time in seconds. |
| supervisor_review_score | Int32 | Supervisor review score for the ticket. |
| supervisor_review_user_id | Int64 | ID of the user who set the supervisor review. |