Close

[POST] .../v1/ticket/close

Closes a CRM ticket. Close a support ticket after the issue is resolved or the conversation is finished. The method validates the ticket, uses provided resolved_date or the current server time, sets status Closed and resolved date, creates or closes the linked ticket chat, writes a TicketClosed chat system message, recalculates SLA and missed flag, sends TicketClosed and SLA webhooks, cancels ticket-created notifications and returns row_affected with the ticket id. The request body is required and id must be positive; resolved_date is optional Unix time in seconds and is ignored when non-positive. The caller must have CRM ticket close permission; missing body, invalid id, missing ticket, unsupported extended schema checks, storage errors, chat synchronization errors are returned as HTTP 200 ErrorResult.

Request Parameters

Request Example

{
  "id": 610,
  "resolved_date": 1773142200
}

Response Parameters

Response Example

{
  "ok": true,
  "result": {
    "row_affected": 1,
    "ids": [
      610
    ]
  }
}